guarantee


Our guarantee

Bettina T Warranty: Each jewel, is personally designed by Cinzia Caviglia and it’s entirely handmade by our team of craftsmen that focus on the shape and nature of the chosen materials, trying to enhance the unique characteristics of each stone and pearl, enhancing their irregularities. So the differences that could occur from the reference photographs, are one of the main features that testify the uniqueness of our creations and the attention to the smallest details.

Each piece can be produced in gold or silver and customized on request for any special need such as: clip without pin, gold hook on silver earring etc. The delivery will be based on technical processing times (approximately 15 days), material availability and shipping times.

The beauty of our jewels lies in the uniqueness: each piece is entirely handmade and crafted according to the peculiarities of each stone,with the goal to enhance its irregularities and imperfections. So changes can occur when we recreate the same jewel because the material will never be identical to the previous.

In the event that any damage occurs in the shipment or any defect in the goods are found, we will promptly repair or replace it where necessary.

The accuracy of our work guarantees solid jewels that last over time.

The guarantee is valid for jewels purchased directly from our website, pieces purchased second-hand are not covered.

Packaging – light and sophisticated to give value to the content and not to the container … with a disposable box that protects without “letting down” the environment.

One of a kind


Imperfections make us unique

The secret of Bettina T. jewelry lies in the uniqueness: each piece is entirely handmade and crafted according to the peculiarities of each stone, focusing to enhance its irregularities and imperfections.
In the event that any damage occurs in the shipment or any defect is present on the jewel, we will repair it or replace it where necessary.
The accuracy of our work guarantees solid features that last over time.
The warranty is valid for jewelry purchased directly from our website, second-hand purchased pieces are not covered.

Jewelry maintenance and care

  • Always handle your jewelry with care.
  • Avoid direct contact with sprays – hairspray, perfume, etc.
  • Remove your jewelry while showering, swimming, and exercising.
  • Do not place directly in water.
  • Never use detergents, or any chemical cleaners.
  • Clean gently with a soft, dry cloth.
  • Store jewelry flat in its sachet to prevent damage.

Repairs & Traceability of Shipments

Due to the specific uniqueness characteristics of our jewelry, we may not be able to replace or find the same damaged parts, in which case we will do our best to maintain the harmony of the jewel.
Always use traceable shipping methods as we are not responsible for items never received.
Repairs or variants as well as special orders or customizations will not be available before 5/7 weeks.